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Report any issues you encounter while using Purvey. Include details about what happened and what you expected to see so we can fix it quickly.
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Dashboard & Reports (5)
Data Issues (10)
Daily Email (2)
Performance (0)
Login & Access (0)
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Shure MENAT Data Error
Ad data on the Shure MENAT account is incorrect when compared to the Amazon Ads dashboard. This is specifically for the Amazon-AE Channel. All metrics are different and some by a substantial amount (Actual clicks 20k vs Purvey 23k) This has been a recurring issue that is causing some problems with reporting and our meetings. Can somebody have a look and see where the issue is coming from? Thank you!
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Data Issues
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Jackson & Perkins (JPPA) - 3P - Daily Amazon Seller Central Report Card - Total sales off
sales shows $0 on purvey report card while SC shows >$2k
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Daily Email
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DSP - Total Sales to Promoted Sales
Hi team, for the Galderma report, we will exclusively report their promoted sales. This is not a bug; it is a necessary minor change to the report. Let's ensure this adjustment is made.
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Data Issues
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data not matching up
data has large discrepancies between source data, dashboard, as well as email report card for kayser roth walmart
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Data Issues
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No Products Data in the Sales - Vendor Central page for Dr. Scholl's (All Markets)
No Products Data (bottom table) in the Sales - Vendor Central page for Dr. Scholl's (All Markets)
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Tag Bulk Upload Not Working
Been trying to import tags for Centric Brands US - Accessories since April 24 but it's not working. Attached is the template I'm using.
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OluKai YoY Comps inaccurate for Ads
2025 ad data is inflated for OluKai US for both Search and DSP For OluKai CA, LY sponsored ads data is missing completely.
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Data Issues
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No catalog data for Centric Brands US - Kids (account_792)
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TACoS Missing
TACoS is missing from the daily emails for both Olukai and Kosas
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Daily Email
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Vida accounts Ad Data not showing
Got an email from one of my clients that the RoAS is showing a 0. I'm checking the other vida accounts now and does appear none of the Ads data is being shown
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Data Issues
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