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Report any issues you encounter while using Purvey. Include details about what happened and what you expected to see so we can fix it quickly.
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Dashboard & Reports (5)
Data Issues (6)
Daily Email (0)
Performance (0)
Login & Access (0)
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Vida accounts Ad Data not showing
Got an email from one of my clients that the RoAS is showing a 0. I'm checking the other vida accounts now and does appear none of the Ads data is being shown
0
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Data Issues
1
Data missing
I'm going through the Vida kids account (Vida 1P) and noticing that the Ads data for the brand aren't being shown. Which then doesn't show the YoY Comps. This is affecting all the Vida 1P accounts from what I can see
3
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Data Issues
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under review
1
Surcharge Fees showing $0
"Surcharge Fees" in Inventory - Seller Central showing as $0 when Amazon FBA reports show that there is an estimated surcharge. For example: Fownes Account 3P - ASIN B0DXPTZTTH showing $77.09 in surcharge on FBA but Purvey shows $0. It does however pull the total (Estimated surcharge + storage fee) correctly as "Estimated Monthly Storage Fees". Issue is that it does not show the surcharge fee separately.
1
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Data Issues
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under review
1
Shipped Revenue does not match
Hi Team, I'm seeing the Puma Mexico marketplace dashboard, and the shipped revenue data does not match the one on VC, I'm seeing $5,166,114.42 on VC and 1,650,472.84 on Purvey. Hit me up on slack if you need anything else
1
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Data Issues
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under review
1
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